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ITIL V3.0 Framework Illustrated

ITIL V3.0 Framework

Every successful management theory should involve or adopt life cycles as a basis to develop. Life cycles can relate all procedures and functions together in a timeline and order fashion.

I don't see any life cycle in ITIL V2.0, just procedures and functions there, no timeline involved to cohere them tight. ITIL V3.0 is lots better than the previous version. It implies a timeline embedded that can be followed to implement all processes and functions.

Here are the 26 processes in ITIL V3.0 Framework

Service Strategy

  1. Strategy Generation
  2. Financial management
  3. Demand management
  4. Service Portfolio management

Service Design

  1. Service Catalog Management
  2. Service Level Management
  3. Availability Management
  4. Capacity Management
  5. It service Continuity Management
  6. Information Security Management
  7. Supplier Management

Service Transition

  1. Transition Planning and Support
  2. Change Management
  3. Service Asset and Configuration Management
  4. Release and Deployment Management
  5. Service Validation and Testing
  6. Evaluation
  7. Knowledge Management

Service Operation

  1. Event Management
  2. Incident Management
  3. Request Fulfillment
  4. Problem Management
  5. Access Management

Continual service improvement

  1. The 7 improvement process
  2. Service Measurement
  3. Service Reporting

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