ITIL V3.0 Framework
Every successful management theory should involve or adopt life cycles as a basis to develop. Life cycles can relate all procedures and functions together in a timeline and order fashion.
I don't see any life cycle in ITIL V2.0, just procedures and functions there, no timeline involved to cohere them tight. ITIL V3.0 is lots better than the previous version. It implies a timeline embedded that can be followed to implement all processes and functions.
Here are the 26 processes in ITIL V3.0 Framework
Service Strategy
- Strategy Generation
- Financial management
- Demand management
- Service Portfolio management
Service Design
- Service Catalog Management
- Service Level Management
- Availability Management
- Capacity Management
- It service Continuity Management
- Information Security Management
- Supplier Management
Service Transition
- Transition Planning and Support
- Change Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Service Validation and Testing
- Evaluation
- Knowledge Management
Service Operation
- Event Management
- Incident Management
- Request Fulfillment
- Problem Management
- Access Management
Continual service improvement
- The 7 improvement process
- Service Measurement
- Service Reporting