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ITIL V2.0 Framework Illustrated

ITIL V2.0 Framework

Since ITIL V2.0 does not adopt any life cycles as a foundation, which limits its theory to extend. But it has two advantages:

  • Easy to understand
  • Simple to implement

The above twos make ITIL famous and run on lots of IT units over years.

Here are the 10 processes in ITIL V2.0 framework:

Service Support

  1. Incident Management
  2. Problem Management
  3. Change Management
  4. Release Management
  5. Configuration Management
and one function
  1. Service Desk

Service Delivery

  1. Service Level Management
  2. Availability Management
  3. Capacity Management
  4. IT Service Continuity Management
  5. Financial Management for IT Services

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